Frequently Asked Questions

Frequently
Asked questions

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General

What is Beans and what can I do with it?

Beans is a user-friendly app for international money transfers in multiple currencies. With a quick download, users can instantly send money fee-free to others on the platform. Beans supports currency conversions between dollars, euros, local currencies, and cryptocurrencies, offering competitive exchange rates for all transactions. No bank account is required, and while sending money is free, deposits and withdrawals carry a 1-2% fee, depending on the transaction type and country.

With Beans, you can seamlessly switch between currencies, send and receive money, and even invest in various (crypto) assets. Plus, by keeping your funds within Beans, you can earn up to 6% interest. Get started today—download the Beans app now!

I just downloaded Beans app. Where do I start?

Welcome to Beans! We’re excited to have you on board. To help you get started and explore all the app’s features, we’ve created a simple guide for beginners. You can find it here: https://beansapp.tawk.help/article/discovering-beans-a-beginners-guide Let’s get started!

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Is Beans safe?

Beans is a fully non-custodial platform, giving you complete control over your funds without reliance on a centralized entity like a bank. Users retain full custody of their assets through private keys, ensuring maximum security, privacy, and financial independence.

In case of lost account access, recovery is securely managed through a two-factor authentication (2FA) process using email and a PIN. Beans also utilizes advanced encryption and decentralized security protocols to protect your assets from unauthorized access or cyber threats.

How much money can I send?

With Beans, there are no limits on the amount of money you can send, giving you complete freedom to transfer funds as needed. For larger transactions, we recommend breaking them into smaller amounts to take advantage of better rates on the decentralized marketplace.

While sending money is unlimited, deposits and withdrawals may be subject to certain restrictions, as they involve third-party services.

Are there any fees?

While Beans cannot eliminate the fees imposed by third-party services for deposits and withdrawals, the platform itself does not charge any additional fees or markups. This ensures that even after factoring in external fees, your friends and family receive more money compared to other similar services. With Beans, you benefit from direct, fee-free transfers between users and competitive exchange rates.

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Why does the exchange rate change?

The exchange rate in Beans fluctuates based on the liquidity of the system for a specific currency pair and transaction amount at any given moment. It’s not simply a matter of multiplying the exchange rate by the amount being converted. This dynamic pricing means that, in some cases, converting smaller amounts may yield a more favorable exchange rate.

To ensure transparency, Beans always displays the exact amount the recipient will receive before confirming a transaction. This allows you to make informed decisions and optimize your exchanges for the best possible value.

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How can you offer such high yields?

Beans leverages digital currencies and blockchain technology to eliminate inefficiencies in cross-border payments, lending, and borrowing. By removing intermediaries, transactions become faster, more cost-effective, and more accessible to users worldwide.

The yield on offered assets is provided by Ultra-Capital, ensuring competitive returns on stored funds. With Beans, you can seamlessly send and receive money, exchange currencies, and earn up to 6% interest on your balance.

Do I need a referral code?

No, a referral code is not required to sign up for the Beans app. You can easily create an account by following the standard registration process. However, using a referral code may unlock special benefits, such as bonuses, depending on the current promotions.

If you don’t have a referral code, no problem—you can still register and start using the app without any restrictions.

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How does a bank deposit work?

A bank deposit into Beans involves two simple steps to ensure smooth processing:
1. Create a Deposit Ticket – In the Beans app, generate a deposit ticket by specifying the amount you wish to deposit. This will create a unique ID (a combination of letters and numbers) that links the deposit to your account.
2. Complete the Bank Transfer – Transfer the exact amount stated in your deposit ticket to the provided bank address. When possible, make sure to include your unique ID in the transfer details to ensure proper allocation to your Beans account.

Matching the transferred amount exactly to the deposit ticket and including your unique ID are essential for your deposit to be processed successfully.

How do I deposit money into Beans from a specific country?

To deposit money into Beans, follow these simple steps:
1. Open the Beans app and click on "Deposit."
2. Select "Bank Transfer" as your deposit method.
3. Follow the prompts to complete the deposit through our partner’s website.Important: Have your DNI or passport ready, as identity verification may be required. Be aware that deposits may incur fees, depending on the payment method and country.Once your deposit is confirmed, you can start sending, exchanging, and earning up to 6% interest on your stored funds.

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How do MoneyGram deposits work?

MoneyGram deposits wirh Beans work in two steps:

1. Create a Deposit Ticket:
- Use the Beans app to generate a ticket with a unique ID.
- Specify the deposit amount and select the MoneyGram agency you'll use.

2. Cash Delivery:
- Visit the chosen MoneyGram agency.
- Pay the amount specified in your deposit ticket.

The deposit is completed once you've paid the cash at the agency matching your deposit ticket details.

Is there a maximum MoneyGram limit?

Yes, MoneyGram has maximum limits on transfers. The exact limit can vary depending on factors like the sending/receiving countries, payment method, and your account status. For specific details, it's best to check MoneyGram's website or contact their customer service directly.

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What's the minimum deposit?

With Beans, there’s no minimum deposit holding you back. Whether you’re depositing a little or a lot, you have full control over your funds. However, it’s always a good idea to check the deposit fee beforehand to ensure you’re maximizing the value of your money.

My deposit is still pending. What should I do?

If your deposit is still pending, don’t worry! There are a few things you can check to ensure everything is on track.

First, verify your payment details. Double-check that the exact amount stated on your deposit ticket was transferred and that you included the unique reference code in the payment details. Missing or incorrect information could delay processing. Next, consider bank processing times. Depending on your bank, transfers can take 1–3 business days to complete, so a short delay may be normal. If this is your first deposit, your account may still be undergoing verification, which can sometimes extend the processing time.

If everything appears correct but your deposit remains pending after 3 business days, please reach out to our customer support team via Beans Help & Support. To speed up the process, have the following details ready: the amount transferred, the date and time of the transaction, and your reference code or a screenshot of the transaction. Our team is here to help ensure your funds are processed smoothly!

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What should I do if I forgot to include the memo in my withdrawal?

If you forgot to include the memo with your withdrawal, the receiving organization may not be able to link the payment to your account. In this case, the best course of action is to contact them directly as soon as possible.

When reaching out, provide them with the necessary transaction details, including the amount, date, transaction ID, and any other relevant information. Depending on their policies, they may be able to manually recover or process the transaction for you. If you need further assistance, you can also reach out to Beans Help & Support for guidance.

How can I withdraw money from Beans?

You can withdraw money from Beans in three different ways, depending on your preference and experience level:

1. Bank transfer – Withdraw funds directly to your bank account for easy access. Processing times may vary depending on your bank.
2. Cash withdrawal via MoneyGram – Pick up your money at a MoneyGram location, offering a convenient way to access cash in person.
3. Stellar Network Transfer – This option allows withdrawals via the Stellar blockchain, recommended only for advanced users familiar with cryptocurrency transactions.

Each method has its own processing times and potential fees, so be sure to check the details before making a withdrawal. If you need assistance, Beans Help & Support is always available to guide you!

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Where do I find my reference number for MoneyGram withdrawal?

To find your reference number for a MoneyGram withdrawal, follow these steps:

1. Open the Beans app and navigate to the main screen.
2. Tap on the Withdraw option.
3. Select History at the bottom left of the screen.
4. Locate and tap on the withdrawal you made.
5. Your reference number will be displayed within the withdrawal details.
6. Make sure to keep this number handy, as it is required when collecting your money from a MoneyGram location.

Is there a maximum MoneyGram limit?

Yes, MoneyGram imposes maximum limits on transfers, but these limits can vary depending on several factors. The country you’re sending money from and the destination both play a role in determining the maximum amount you can transfer. Some regions may have stricter regulations, while others allow for larger transactions.

The payment method you choose also affects the limit. If you’re using a bank transfer, you may be able to send a higher amount compared to using a debit or credit card, or even cash. Additionally, your account status matters. A verified user with a history of successful transactions might have access to higher limits than someone who is new to the platform or hasn’t completed identity verification.

Since these factors can change depending on your specific transaction, it’s always best to check MoneyGram’s website or reach out to their customer support for the most accurate and up-to-date information on transfer limits.

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How do I withdraw through MoneyGram?

To withdraw through MoneyGram using Beans:

1. Deposit funds into your Beans account.
2. Set yourself as both sender and receiver.
3. Visit a registered MoneyGram agent listed in the Beans app.
4. Ask the agent to select "Send Money," "Send Money (to an account)," or "USDC Wallet" option.
5. The agent should follow on-screen instructions to complete the transaction.

Ensure the transaction is completed within 24 hours at your chosen location. If the agent has difficulties, they can contact MoneyGram for assistance. Remember, this process is treated as a regular transaction where you're both the sender and receiver.

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Does MoneyGram apply extra fees on your transfers?

Yes, MoneyGram applies extra fees when transferring money through the Beans app. Because MoneyGram is a third party, we can’t eliminate their fees.

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These are the fees regulated by MoneyGram:

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Between 1 USDC and 99 USDC, the fee in USD is $2.

Example: If you transfer 50 USDC, the fee is $2.

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Between 100 USDC and 999 USDC, the fee in USD is $2 + 1% of the transaction.

Example: If you transfer 120 USDC, the fee is $2 + (1% of 120 = 1.20) $1.20 = $2.20

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Between 1000 USDC or higher, the fee in USD is $10 + 0.5% of the transaction.

Example: If you transfer 2500 USDC, the fee is $10 + (0.5% of 2500 = 12.50) $12.50 = $22.50.

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How do international transfers work? For example sending money from Spain to Argentina.

International transfers between Australia and Argentina can be done through services like MoneyGram. In Australia, you can deposit money via MoneyGram or credit card, then transfer it to the recipient's app. The recipient in Argentina can then withdraw the money to a bank account or through MoneyGram. It's important to enter the recipient's unique username correctly as transactions are not reversible. Tutorials on how to use the app can be found here: https://beansapp.tawk.help/es/

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Is it possible to reverse my transfer?

Unfortunately, transfers made through our platform cannot be reversed. If you’ve accidentally sent money to another Beans user, we can assist by reaching out to the recipient on your behalf to request a return of the funds. However, the return is not guaranteed, as the final decision rests with the recipient.

For more details on this process, you can consult our guide here: https://beansapp.tawk.help/article/why-cant-i-cancel-a-transfer. If you have further questions, feel free to contact our support team.

Why are the bank transfers not always immediate?

Bank transfers are not always immediate due to various factors in the banking system. While many people expect instant transactions, the reality is more complex. Transfers are only immediate if both the sender's and receiver's banks participate in the SEPA Instant system, a European Union initiative for instant payments. If either bank doesn't use this system, transfers can take up to four business days to process. Even digital banks like Wise and Revolut, known for their modern approach, don't always provide consistent instant transfers. This delay is a common feature of the current banking infrastructure and varies depending on the institutions involved in the transaction.

How do I send money from a specific country?

To send money from one country to another using Beans, follow these steps:
1. Download the Beans app and create an account.
2. Deposit money into your Beans account using a bank transfer or credit/debit card.
3. Ensure your recipient in another country also downloads Beans and sets up their account in their local currency.
4. Send money to their Beans username instantly. Or ask the receiver to send a money request from the Beans App.
5. The recipient can withdraw the funds to their bank account in their local currency.

Beans offers peer-to-peer transfers with competitive exchange rates and no added fees for sending money. However, small fees may apply for deposits and withdrawals, depending on the method used. It’s recommended to start with a small amount to familiarize yourself with the process.

Can I receive payments directly from external sources, into my Beans account without using partners like Anclap?

No, receiving payments directly from external sources, such as a client’s bank account or payroll, into your Beans account without using partners like Anclap is not possible. For example, to deposit funds from an Argentinian source, you must use the CBU of Beans' local partner, Anclap. They receive the funds on your behalf and credit them to your Beans account after deducting a small processing fee.

To see the available deposit options and the correct partner for your transaction, simply select your preferred deposit method and currency in the Beans app. The app will display the supported options and guide you through the process. This ensures you always use the right partner for seamless deposits.

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How do I create a Money Request?

Here’s how to create a Money Request in the Beans app:

1. Open the Beans App: Log in to your account.
2. Navigate to money request: Find this option in the main menu or dashboard.
3. Enter the amount: Specify the amount you’d like to request.
4. Generate your request: The app will create a unique QR code or shareable link for your request.
5. Share the tequest: Send the QR code or link to the person who will send you the money via their preferred platform.

That’s it! The process is quick, secure, and makes requesting money hassle-free.

How can I share my Money Request?

You can share your Money Request via a QR code or a link. Simply copy the link or show the QR code to the person from whom you’re requesting money.

Is the Money Request feature secure?

Yes, the Money Request feature is designed with security as a top priority. It uses encrypted links and QR codes, ensuring that only the intended recipient can respond to your request. Your transactions are safe with Beans!

Are there any fees for using the Money Request feature?

The Money Request feature is free to use. However, standard deposit or withdrawal fees may apply depending on how the sender or receiver completes the transaction, such as withdrawing funds or making a deposit before sending.

How quickly will I receive the requested funds?

With the Money Request feature, funds are transferred instantly to your Beans account. It’s fast, easy, and designed to make the process as smooth as possible, so you can access your money without delay.

How does account recovery work?

Your Beans account is securely tied to your email, phone, and pin code. By verifying this information, our servers can restore your account in case of any issues. For more information on account recovery, please visit our detailed article on: Medium.com/account-recovery

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What should I do if I’m experiencing issues with the Beans app?

We’re sorry to hear that you’re experiencing issues with the Beans app. Let’s work together to fix this!

First, try restarting the app and ensure you’re using the latest version from the App Store or Google Play. Updating the app can resolve many common issues and improve performance.

If the problem persists, our support team is ready to assist you. To help us troubleshoot more effectively, please provide:

1. A screenshot of the issue.
2. A brief description of the problem, including what happened before it occurred.
3. Your device details (phone model and operating system) to check compatibility.

We’re committed to making your experience with Beans as seamless as possible. If you need further assistance, don’t hesitate to reach out to our support team—we’re happy to help!

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What should I do if my ID validation was unsuccessful?

We're sorry to hear that your ID validation was unsuccessful. To resolve this, please contact the provider responsible for handling the validation process in your country: Anclap, MyKobo, Banxa, or Kado. They manage this step and can assist you with any issues.

Before reaching out, ensure that:
- Your ID is clear and not expired
- The photo and details are fully visible
- Your selfie (if required) matches the ID

If you still experience issues after contacting the provider, feel free to reach out to our support team for further guidance.

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Do I have an IBAN using Beans?

Beans does not provide a personal IBAN. Instead, your account is identified by a unique username, which is used for transfers within the Beans system.

To deposit funds from a bank into your Beans account, you will need to use the IBAN of Beans' local partner, MyKobo. You send money to MyKobo's IBAN, and they credit your Beans account with the transferred amount, minus a small 0.5% fee. This allows you to fund your Beans account seamlessly, even without having your own IBAN in the system.

Do I have a CBU using Beans?

With Beans, you don't have a traditional CBU (Clave Bancaria Uniforme). Instead, your Beans account is identified by a unique username, which functions similarly to a CBU alias within the Beans system. This username is used for internal transfers between Beans users but cannot be used for external transfers from Argentinian banks or apps like Mercado Pago. To deposit funds into your Beans account from an Argentinian source, you'll need to use the CBU of Beans' local partner, Anclap. They receive the money on your behalf and then credit it to your Beans account, minus a small fee.

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Can I link my Beans username to external payment platforms to streamline transactions?

You cannot link your Beans username to external payment platforms like Mercado Pago or PayPal. Your Beans account is identified by a unique username, which is used for internal transfers between Beans users only. For external transfers, you need to use the CBU or IBAN of Beans' local partners, such as Anclap or Mykobo, who will then credit your Beans account after receiving the funds.

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Is KYC required?

Beans is a front-end software solution. Beans is not subject to supervision by the Dutch Authority for the Financial Markets (AFM) and the Dutch Central Bank (DNB). We are not a bank nor a payment service provider within the meaning of the Dutch Financial Supervision Act (Wft). Consequently, the deposit guarantee scheme does not apply to the services offered through the Beans platform. We do not provide any exchange services between virtual currencies and fiat currencies nor any custodial wallet services. This means that we are not a crypto service provider within the meaning of the Dutch Anti-Money Laundering Act (Wwft). Accordingly, we are not registered as a crypto service provider with DNB.

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Which cryptocurrencies does Beans support?

Beans allows you to invest in popular cryptocurrencies such as Bitcoin, Ethereum, and Stellar. You can seamlessly exchange between these cryptocurrencies and stablecoins like USDC with no additional fees. Additionally, you can hold your assets in stablecoins to protect against market volatility or convert them back to fiat when needed. With instant transactions and competitive rates, Beans makes managing your crypto investments simple and efficient.

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How can I buy cryptocurrencies with Beans?

Within the Beans app, buying cryptocurrencies is simple and convenient. Just select your desired currency, enter the purchase amount, and complete the transaction. Beans offers competitive exchange rates when converting fiat to crypto, ensuring you get the best value for your investment. Transactions are processed instantly, allowing you to manage your digital assets with ease.

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Are there any fees associated with buying cryptocurrencies?

Beans does not charge additional fees for exchanging between currencies. The only potential costs are minimal partner fees for deposits or withdrawals. However, if you already have funds in your wallet, you can exchange and buy cryptocurrencies without any extra fees, making transactions seamless and cost-effective.

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How can I withdraw my cryptocurrency earnings?

With Beans, withdrawing your investment earnings is simple and convenient. You can transfer funds directly to your bank account using our global partners or withdraw cash at MoneyGram locations worldwide. This ensures you have quick access to your funds, no matter where you are.

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How secure is it to store cryptocurrencies in Beans?

Beans is a fully non-custodial platform, meaning your funds are never controlled by a centralized entity like a bank. You have full ownership and control of your assets through private keys, ensuring maximum security, privacy, and financial independence. Your funds remain accessible only to you, giving you complete autonomy over your money.

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Where can I get help with cryptocurrency transactions?

For assistance with cryptocurrency transactions in the Beans app, visit our Help & Support page or reach out to our customer service team for personalized support. Our team is ready to help with any questions or issues you may have.

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Frequently Asked Questions

FrequentlyAsked questions

Frequently
Asked questions